FAQ

Chikankari is a centuries-old hand embroidery technique from Lucknow, India, known for its delicate and intricate threadwork. Each piece is crafted by skilled artisans, making it truly one-of-a-kind.

Yes, every piece in our collection is handcrafted by artisans using traditional Chikankari techniques. No two items are exactly alike — that’s the beauty of handmade. Go to Our story

We try our best to capture accurate colors, but slight variations may occur due to natural lighting and screen settings.

Small variations in design and stitch are a mark of authentic Chikankari. They reflect the human touch behind each creation, unlike machine-made embroidery.

We use premium fabrics such as luxury rayon, muslin, modal, viscose, georgette, etc.. — chosen to complement the delicacy of Chikankari. Product details are listed under each item. Go to Our story

Yes! Depending on the design, we can create custom fits, sizes or colors but there should be a minimum quantity. Please contact us for special requests.

We ship Australia-wide and internationally. Shipping details and charges are shown at checkout.

Ready-to-ship items are dispatched within 3–5 business days. Pre-order or custom pieces may take 8–12 weeks as they are made to order.

Once your order is shipped, you’ll receive a tracking link via email.

Yes, we accept returns on unworn, unused items on condition within 5 days of delivery. Please check our Refund Policy for details. Go to Exchange & Refund Policy

In the rare case of damage or wrong delivery, please reach out within 3 days from the date of delivery, and we’ll make it right. Go to Exchange & Refund policy

We recommend:

• Gentle hand wash in cold water

• Use mild detergent

• Avoid wringing or twisting

• Dry flat in shade

• For silks or delicate fabrics, dry clean is best

how to care?

Only gentle handwash is recommended, but if machine washing, use cold water on a delicate cycle, inside a laundry bag. Avoid tumble drying — always dry flat in shade.

No — with proper care, the embroidery will last for years. Chikankari ages gracefully, often becoming softer with time.

Our pieces are hand-embroidered by traditional artisans in Lucknow, many of whom have inherited this skill through generations.